Contact Us
Customer Support
We are here to help you get the most from ProAiMax. For any difficulty with your account, course access or payment, or questions about the learning content, contact our support team.
How to Reach Us
Email: [email protected]
Support Hours
Monday to Saturday
9:00 AM to 6:00 PM IST
Excluding public holidays
Our Response Times
| Urgent Access or Payment Issues | Within 4 business hoursIf your payment is complete but you cannot access your course, or you have a critical account issue. |
|---|---|
| Course, Login or Technical Support | Within 1 business dayCourse access, login, technical or learning-related queries. |
| General Enquiries & Feedback | Within 2 business daysGeneral questions, suggestions or feedback. |
| Billing & Refund Requests | Acknowledged within 1 business dayResolution times may vary depending on the request and payment provider processing timelines. |
When Contacting Support
To help us resolve your query faster, please provide:
- Your registered name and email address
- Course or package purchased
- Brief description of the issue
- Screenshot of the issue, where applicable
- Payment/order reference for payment-related queries
Please do not share passwords, card details, OTPs or other sensitive financial information.
Our Commitment
We will make every reasonable effort to resolve your query as quickly as possible. Some issues involving payment gateways, third-party platforms or external service providers may require additional processing time.